FAQ

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Generic medicines contain exactly the same active ingredient as is contained in the well-known brand medicines. The developing pharmaceutical company can hold its exclusive patent rights. They may then make the medicine the only company after 20 years of discovery. After the end of this patent protection, other companies may also manufacture the medicine with the same active ingredient.
In the overwhelming number of cases generics are as good as branded products. However, they are considerably cheaper. The reason for this is that the research and advertising costs for generic medicines are much lower. And with the same active ingredients and therefore also the same effect. Many health insurance companies place great value on the fact that nowadays the generic version of a medicine is prescribed as long as it is medically necessary and safe.

Of course, the only exception to this are narcotics or other highly regulated medicines. All our medications we offer online are completely legal. This applies as long as they are prescribed by a certified doctor. The medicines offered by us are obtained from a legitimate pharmaceutical wholesaler, or directly from the manufacturer. Therefore, every customer can be sure that they receive exclusively legitimate and high-quality medicines of the best quality.

All costs as well as the shipping rates and the online prescription are already included in the price. If the order has been confirmed by us, it will be sent within 48 hours. The delivery time varies, however, according to the place of residence and that of the supplier. Nevertheless, we try to do the door-to-door delivery within 10-18 business days. For the safety of the customer all information, which explain the use, the dosage and preventive information are always supplied.
We ship our medications worldwide. However, some countries may not be listed for some reason. If this is your country, please contact us.

Customers who wish to cancel an order that has already been placed can do so as long as they have not been processed. In this case, please contact us immediately at xxxxxx.
If the order has already been processed, however, this can not be canceled.

According to the Federal Law, it is unfortunately not possible for us to make a refund or exchange of prescription medicines. However, if your order has not arrived, or if it has been damaged on the way, we will resend it, of course at our expense. If necessary, we will give you a refund at our discretion.

Your privacy and security are, of course, very important to us and this will not be put at risk under any circumstances. Our website uses industry standard security measures, including Secure Sockets Layer (SSL), including an encrypted order form to request information and manage the product transaction. We will of course record your e-mail addresses, shipping information, as well as credit card information in order to successfully place your order and delivery to you. This information is given by you as our customer directly to our online pharmacy with the current order and entered into our certified safety network. The complete transaction data is embedded in our secure and encrypted database. All information obtained from our customers will never be distributed, sold or distributed to third parties outside our network. All account information such as credit card numbers, etc. will be safely transmitted to us and used only by our online pharmacy.